Images Jewelers is very proud of our craftsmanship, and we stand behind everything we create. If your jewelry should arrive to you with any material, or workmanship defect, please contact us immediately so that we may resolve this issue in a quick and satisfactory manner.
In the unlikely event that you receive your jewelry with a workmanship defect, please contact our sales staff as soon as possible at (574) 264-2040 for instructions on returning the item for repair or remanufacture. You may also eMail us at firstname.lastname@example.org, but a phone call is preferred due to the time savings.
Diamond or gemstone breakage during setting:
Images Jewelers has been creating fine jewelry for over 30 years and our craftsmen are among the best. While we understand the reasoning behind having the customer take responsibility, we believe that as the professional in the relationship it is important that we take the responsibility. There may be occasions where upon inspection of the diamond or gemstone we see more risk to the integrity of the stone. In these cases we will contact you and explain our concerns with you and we can then decide how to proceed.
We also have set a limit of $25,000 on the value of the stones we will cover ourselves. If your diamond or gemstone should exceed this value we will discuss with you our options after we inspect the stone. In many cases we will still take full responsibility.